I’ve been to the Springfield flagship store. Much better than the Guitar Center across the street.I have been exchanging messages with Sam Ash via the Reverb messaging.
I asked for a partial refund since the guitar was not as listed: I did not get what I paid for.
I also offered to retrieve my guitar, and use that refund towards getting the repair done locally on my own.
EDIT: Which ends up being me, but that is none of their business.
They responded to offer a credit of $35, since the item was already significantly discounted? Absurd.
It was listed as used, (not new) mint condition and checked by their expert techs to ensure perfect working condition.
It is not.
It was priced a little higher than the other used Tributes in similar condition (or used excellent, etc.) on Reverb and elsewhere during my research.
Part of my decision to choose this one was based on buying from an established firm, rather than an individual seller - in a shipping situation.
I would rather buy locally where I can look things over in person.
They did remind me I could return it, but other than the pots, I am happy with it.
I told them I was not happy with this, and counter offered, but ended up with the $35 ($37.xx with sales tax) credit. At least it covers the cost of the pots.
I went and picked it up.
I cannot recommend Sam Ash Music; my experience is that they are not a reputable dealer.
Mistakes do happen, but they did not take proper ownership of the mistake and offer a fair / reasonable solution.
In 2 instances, they did not even answer my Reverb messages until I messaged again that more than 48 hours had elapsed since my last message, per the Reverb policy.
They answered quickly after that both times.
Others may have had good transactions, but these things only come to light when something goes wrong.
The 3 people I dealt with on the phone and in person locally at the Springfield NJ store were very friendly, helpful and professional.
So, the matter is closed.
I am not angry and will move on. I felt the need to share my experience here.
I use both the Faderlube, and the Gold. I find the Faderlube a bit goopy (forgive me for being too technical…still working the first cup of coffee) for stubborn pots. Works great on my mixing boards though. The Faderlube leaves the faders feeling smoother on full sweeps….smooths out the blank feeling spaces vs the gummy feeling spaces, making them feel like new again.I use Deoxit F5 Faderlube.

Now that I’ve finished my first coffee…to be clear…although the Faderlube is the proper tool to use for maintaining, and cleaning up pots, I've had better results on gummed up, sticky, or frozen pots….by first cleaning them out with the Gold or CRC cleaners. Once they are free and clear, proper maintenance and lubrication would involve the Faderlube.I use both the Faderlube, and the Gold. I find the Faderlube a bit goopy (forgive me for being too technical…still working the first cup of coffee) for pots. Works great on my mixing boards though. The Faderlube leaves the faders feeling smoother on full sweeps….smooths out the blank feeling spaces vs the gummy feeling spaces, making them feel like new again.
I just used the Gold to free up some sludgy pots on an old Crate Vintage Club 20 combo amp, and it worked out great. A quick spray, a half dozen full sweeps, and every knob was turning freely again….oh…and quietly.

Now that I’ve finished my first coffee…to be clear…although the Faderlube is the proper tool to use for maintaining, and cleaning up pots, I've had better results on gummed up, sticky, or frozen pots….by first cleaning them out with the Gold or CRC cleaners. Once they are free and clear, proper maintenance and lubrication would involve the Faderlube.
That is the Faderlube that has been mentioned. I have, and use, a big can of it in the studio. Great stuff! However…in my experience…I’ve had better luck unfreezing, unsticking, ungooping stubborn pots with either DeOxit D5 or DeOxit Gold(I used Gold on the three completely seized pots on the above bass)….because the Faderlube seems to leave a more viscous residue behind. That residue continues to lubricate and protect, but the D5 and Gold seem to do a better job clearing the debris, cleaning, and freeing up things that are “beyond” routine maintenance…although they are just “contact cleaners/lubricants”.How bout this stuff?
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This exactly. There’s nothing wrong with cleaning the pots up thoroughly first…then use a lubricating cleaner once working properly. I find the CRC a bit strong for the pot cleaning job most of the time, and the DeOxit D series does lubricate a bit iirc. But that’s why I will likely go back, and hit them with F5 next weekend. Especially since I got the “go ahead” from the owner to give it some exercise.As I understand it, pots / faders need a lubricant and using electronics cleaner alone without a lubricant will clean out the oxidation and crud, but will increase wear and eventually cause premature failure.

22 + minutes of spraying pots?….and if anyone is worried or interested in the proper advertised use of the different DeOxit stuff, it is another rabbit hole…
This video was interesting to me. If you want to see the manufacturer’s reply to treating pots, skip to 21:50-ish.
I’m going down to work on that bass, and stuff…

It’s the little things…..22 + minutes of spraying pots?
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