I'm training AI Robots

WavMixer

WavMixer

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For my day job, I work in digital technology access control. I take calls from end user customers as well as service techs in the field. All of my calls are going through my computer on a phone system we just switched to ATT. All other techs are using Polycom cradle phone not connected to AI. Every one of calls are monitored and a screen pops up with the whole conversation on being written on my screen in real time. After the call, another screen pops up with notes summarizing what transpired in the conversation with a recap, in AI's own words. I am the senior tech and I am the only person training this system as for now. I believe that eventually all of us human support techs will be replaced by AI. I just hope that time does not come before I'm ready to retire. I will be 68 this year and was hoping to get at least a couple more years of working full time whilst I collect my social security to help pad my retirement needs.

I have mixed opinions about training this AI. I am proud to be picked to do this, but also feel kind of cut throat knowing that the younger techs under me will be getting replaced with bots. Welcome to the new world order in the 21st century.
 
Welcome to the modern Horseless Carriage evolution. Buggy Whip factories certainly felt threatened. I remember when I got my first echo and made the wake word Computer. I felt like Captain Kirk when I said:

Computer, what’s the weather outside?
 
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Looks like many of the founders are getting out because it’s getting out of control. Because the U.S. is not backing the 2026 AI Safety Protocol, I expect it to get worse. Many of the new CNC machine installations that I’m doing include robots and other automation. Each customer is saying they plan on getting rid of several dozen to several hundred employees.

https://www.reddit.com/r/ChatGPT/comments/1r25chu/in_the_past_week_alone
 
Not a fan of AI in its current form.
I run a small telecom company. The software we use is moving to offer AI auto attendants and more. We are starting beta testing.
Not sure how/if it could lower our head count, but remains to be seen. We thrive on the live call answer and personal service, and I'm not convinced current LLM can do what we do live and spontaneously.
Not discounting future revelations...
 
Retired now. Spent 40 years behind various parts counters. Came into the job just as computers were replacing the old manual way of doing things. Anyone remember the huge IBM workstations with the green screen monitor. That was my first. Time moved on. Programs got better. Could do more things. Helped make those mundane, mind numbing tasks like inventory control…. Reorder points…. Etc, bearable.

I’m learning a bit of what AI is capable of. What it could bring to the table for me if I were still working. I can see parts of it that may make my job easier. Make me more efficient. However…. In my case. AI is a long way from making the parts job obsolete. Someone still has to unpack the parts and shelf them. Look up needed repair parts and pull them off the shelf for sale to the customer or service department.

Same goes for the techs in the service department. Their job ain’t going nowhere. AI can’t pull wrenches.

Yet. :wink: :pound-hand:
 
I cannot see an outcome to this that benefits humanity in the long run.
Especially skilled labor / techs like mentioned.
Then there's the expansion of the social engineering through media, etc.

The Matrix and Terminator films suddenly don't seem so sci-fi.
I would mention other dystopian titles but that may appear political.

Can robots properly cook and flip an over-easy fried egg without breaking the yolk yet? If not, there may be some hope... but idk.
 
Don O said:
Welcome to the modern Horseless Carriage evolution. Buggy Whip factories certainly felt threatened. I remember when I got my first echo and made the wake word Computer. I felt like Captain Kirk when I said:

Computer, what’s the weather outside?
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I remember back in the DOS days of having my computer play a wav file sound clip from Star Trak TNG when booting up, Picard saying "Computer interface with the central computer on the Enterprise." Computer responding "Interface complete". I recorded the sound clip from the TV and had a one of a kind boot sequence.
 
iblive said:
Retired now. Spent 40 years behind various parts counters. Came into the job just as computers were replacing the old manual way of doing things. Anyone remember the huge IBM workstations with the green screen monitor. That was my first. Time moved on. Programs got better. Could do more things. Helped make those mundane, mind numbing tasks like inventory control…. Reorder points…. Etc, bearable.

I’m learning a bit of what AI is capable of. What it could bring to the table for me if I were still working. I can see parts of it that may make my job easier. Make me more efficient. However…. In my case. AI is a long way from making the parts job obsolete. Someone still has to unpack the parts and shelf them. Look up needed repair parts and pull them off the shelf for sale to the customer or service department.

Same goes for the techs in the service department. Their job ain’t going nowhere. AI can’t pull wrenches.

Yet. :wink: :pound-hand:
Click to expand...

I wouldn't be so sure about that..


 
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WavMixer said:
Nothing like having to train your replacement before getting canned. At least when it was a human replacing you, you had someone to focus your resentment at.
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Training your replacement is a cycle but the difference here is non human.
I’m not shocked about any of it.
The most annoying thing is call centers will be AI. In that loop, you will get no help at all.
 
WavMixer said:
I wouldn't be so sure about that..


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What can be done in a factory and what they would do to replace 1 person in a dealership is two different animals. Economy of scale comes into play. They can pay me a huge amount less than what’d it cost to replace me with an AI robot. Could it be done. Sure. Cost effective? Not anytime soon.
 
WavMixer said:
I remember back in the DOS days of having my computer play a wav file sound clip from Star Trak TNG when booting up, Picard saying "Computer interface with the central computer on the Enterprise." Computer responding "Interface complete". I recorded the sound clip from the TV and had a one of a kind boot sequence.
Click to expand...
Back in 2001 I was working for a small, 150 people, medical equipment supplier. GE Medical Systems bought us for our superior tech. I changed my Windows startup sound to Welcome to the Machine.
 
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