jtcnj
Ambassador of the Crossroad
@mcblink
Get her to the ER, most have a Crisis Unit by one name or another.
Good luck, hope she has a clear moment soon to recognize and admit to herself she needs the help.
@WavMixer
I have had those situations with clients and call them out on it right away every time, then compromise from there.
I NEVER let anyone blame me for a mishap like that without pushing back, tactfully but firmly.
I will work with them to get things back on target, but wont let them take advantage of me.
I keep it short so it doesnt devolve into a pissing contest.
It goes against the "customer is always right" of glad handing clients, but my time and money is just as important as theirs.
If I am at fault I fess up to it and make it right.
I go out of my way to make sure everyone is clear on the details, etc. to avoid it in the first place.
For example, I commonly employ a method when setting up Craigslist type meet-up - always at a public place if possible -whether I am buyer or seller.
Factoring in travel time, I prefer to text, rather than verbal as there is a record of it - "I will text you an hour or so before our meeting to confirm it is still on / we are both on time, etc. If I dont hear back from you, I will not show. Please reply that you got this message".
A bit anal? Perhaps.
Effective? Very much so.
Get her to the ER, most have a Crisis Unit by one name or another.
Good luck, hope she has a clear moment soon to recognize and admit to herself she needs the help.
@WavMixer
I have had those situations with clients and call them out on it right away every time, then compromise from there.
I NEVER let anyone blame me for a mishap like that without pushing back, tactfully but firmly.
I will work with them to get things back on target, but wont let them take advantage of me.
I keep it short so it doesnt devolve into a pissing contest.
It goes against the "customer is always right" of glad handing clients, but my time and money is just as important as theirs.
If I am at fault I fess up to it and make it right.
I go out of my way to make sure everyone is clear on the details, etc. to avoid it in the first place.
For example, I commonly employ a method when setting up Craigslist type meet-up - always at a public place if possible -whether I am buyer or seller.
Factoring in travel time, I prefer to text, rather than verbal as there is a record of it - "I will text you an hour or so before our meeting to confirm it is still on / we are both on time, etc. If I dont hear back from you, I will not show. Please reply that you got this message".
A bit anal? Perhaps.
Effective? Very much so.