Mr Grumpy
Ambassador of Comings and Goings
This argument has been running over several boards, and I kinda think the consumer has become interested in the lowest price only and quality of service has gone out of the window; as you'd expect in an extreme capitalist society, factory efficiency and shareholder dividends driven...
I'd like the factory to have good QC, and I suspect the likes of Fender and Gibson do for the most part.
I'd also like the store I purchase from to have knowledge about guitars and give me the guitar in a playable state. Sadly, the stores are often running on low margins and high turnarounds, so often no setup is done. Somewhere like the US which is renowned for having great customer service should always set a guitar up before letting it out.
In these days of ebay and internet shopping, many guitars seem to get to the consumer in bad shape. It is a sign of the world we live in.
I'd like the factory to have good QC, and I suspect the likes of Fender and Gibson do for the most part.
I'd also like the store I purchase from to have knowledge about guitars and give me the guitar in a playable state. Sadly, the stores are often running on low margins and high turnarounds, so often no setup is done. Somewhere like the US which is renowned for having great customer service should always set a guitar up before letting it out.
In these days of ebay and internet shopping, many guitars seem to get to the consumer in bad shape. It is a sign of the world we live in.


