Gear Warranty Merry-Go-Round

LiveeviL2000

LiveeviL2000

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After the events of this past weekend, I am now dealing with manufacturers and a big box store which shall remain nameless, but they have a red logo that starts with G.:p

I had to call 2 manufacturers.
One was Schecter. I gotta say, that was the least painful experience in my life. Matter of fact, it was pleasant. I told them what happened and the instant answer was, "give me all your info and the part will go out right away". Done!

The other was Gibson. They referred me to the store where I bought the guitar from. You know, the one with the red logo. Gibson said they are an authorized Gibson service center. OK fine. I called the Red Logo store and they told me to call Gibson .... are all of you starting to see the wild merry-go-round ride I am about to embark on? Just wait for it, it gets better.
So, when I bought the SG, I broke down and bought the protection plan. Normally my standard answer is NO, for whatever reason I got it (its ok, you can say it. DUMBASS!). Now when confronted with the inevitable pass the buck spin cycle, I pulled the "I have the protection Plan" line on them. WELLL!!! Apparently, the protection plan that covers everything known to man and god, does not cover you until the MFG warranty expires, that just chaps my backside! Gibson offers a 1year on electronics and lifetime on workmanship. I called Gibson back, they informed me the red logo store should address the issue, they are authorized to do so. With a moderate amount of frustration, I formulated a plan.
The Plan:
My next action is going to be calling Gibson while at the red logo store and have them speak. All the while I will record everything, just in case.

Tune in to the next episode of "The Warranty Merri-go-round"
 
Last edited:
LiveeviL2000 said:
After the events of this past weekend, I am now dealing with manufacturers and a big box store which shall remain nameless, but they have a red logo that starts with G.:p

I had to call 2 manufacturers.
One was Schecter. I gotta say, that was the least painful experience in my life. Matter of fact, it was pleasant. I told them what happened and the instant answer was, "give me all your info and the part will go out right away". Done!

The other was Gibbson. They referred me to the store where I bought the guitar from. You know, the one with the red logo. Gibbson said they are an authorized Gibbson service center. OK fine. I called the Red Logo store and they told me to call Gibbson .... are all of you starting to see the wild merry-go-round ride I am about to embark on? Just wait for it, it gets better.
So, when I bought the SG, I broke down and bought the protection plan. Normally my standard answer is NO, for whatever reason I got it (its ok, you can say it. DUMBASS!). Now when confronted with the inevitable pass the buck spin cycle, I pulled the "I have the protection Plan" line on them. WELLL!!! Apparently, the protection plan that covers everything known to man and god, does not cover you until the MFG warranty expires, that just chaps my backside! Gibbson offers a 1year on electronics and lifetime on workmanship. I called Gibbson back, they informed me the red logo store should address the issue, they are authorized to do so. With a moderate amount of frustration, I formulated a plan.
The Plan:
My next action is going to be calling Gibbson while at the red logo store and have them speak. All the while I will record everything, just in case.

Tune in to the next episode of "The Warranty Merri-go-round"
Click to expand...

Doesn't surprise me, everybody wants to pass the buck. Gibson should have looked after you right away. Good luck to you , I hope it gets sordid out to your satisfaction.
 
Robert Herndon said:
What's wrong with your Gibson???
Click to expand...
The neck volume pot isnt working right. I only get sound from about the 6 to 8 position, anything else cuts out. I get static when I turn the knob in that 6-8 range.
Also, the tone knob came off. The inner plastic sleeve that sits around the post broke. I noticed it when I turned the knob and it felt like something was dragging. when I looked, I could see something sticking out from under the knob. When I pulled it off the piece of plastic was laying there.
I tried blowing the pot out, turning back and forth , but it didnt improve.
 
LiveeviL2000 said:
The neck volume pot isnt working right. I only get sound from about the 6 to 8 position, anything else cuts out. I get static when I turn the knob in that 6-8 range.
Also, the tone knob came off. The inner plastic sleeve that sits around the post broke. I noticed it when I turned the knob and it felt like something was dragging. when I looked, I could see something sticking out from under the knob. When I pulled it off the piece of plastic was laying there.
I tried blowing the pot out, turning back and forth , but it didnt improve.
Click to expand...

Gotcha...PCB equipped???

Please send PM....
 
This is how service should be, I purchased a new guitar from my local shop, I had it 3 weeks when i noticed the bridge made of nickel was tarnishing, I new the guitar had a Resomax Bridge, so I went right to Resomax sent a couple of pictures with the Bridge on the guitar explaining the problem. The next day I had an e-mail from them, they said they were happy I had brought this to their attention. Turns out they have them sent out for dipping. Anyway about a week went by I had an E-mail from them, that they were going to send a batch of Bridges sent out to have them double dipped, and if i didn 't mind waiting when they come in they will send one out to me. I replied and said sure, a month later a new one showed up in my mail box. Didn't have to send the old one back, didn't have to show proof of guitar purchase. Now that's what i call service! And by the way the Bridge looks great 6 years later.
 
Ok,

This is a problem with Guitar Centers in general. I spoke with Gibson through my Artist Relations Rep, and they are aware of the confusion regarding 'overlapping' warranty coverages.

Call Sam Ash in Springfield at 973.376.5161. Ask for Rob - The Gibson Warranty Service Tech. He works daily between 12pm and 7pm EST.

They will take care of the repair under Gibson's factory warranty....

Merry Christmas!!!!
 
LiveeviL2000 said:
I will call after work.
Thank you for helping me out.

Although, I still want GC to make good on what they sold me. Just a matter of principal.
Click to expand...

Here's the deal. Guitar Center SHOULD perform the repair under Gibson's warranty. But, there's a lot of miscommunication with Guitar Sinners in general.

Gibson told me to go straight to Sam Ash Springfield. I called and spoke to David. He was familiar with how the warranty program works. Sam Ash is a Gibson Service Center, no matter where you bought the guitar.
 
UPDATE:
I spoke to Rob at Sam Ash. He was super helpful. I am going to drop it off tomorrow after I knock off work. He said he was super busy, so wait time for any repairs is a week+ depending on what needs to be done. But he is going to evaluate it on the spot.
I'm ok with waiting.

Now THAT is how it should work. I shouldnt be told to call everyone and their mother.

I know I'm not out of the woods yet, anything can happen, but it looks promising as of now.
 
LiveeviL2000 said:
UPDATE:
I spoke to Rob at Sam Ash. He was super helpful. I am going to drop it off tomorrow after I knock off work. He said he was super busy, so wait time for any repairs is a week+ depending on what needs to be done. But he is going to evaluate it on the spot.
I'm ok with waiting.

Now THAT is how it should work. I shouldnt be told to call everyone and their mother.

I know I'm not out of the woods yet, anything can happen, but it looks promising as of now.
Click to expand...

Awesome!!!!!
 
BEEN THERE DONE THAT
bought a NEW Gibson SG 60s tribute....arrived with a bad pickup in the neck .... no sound --
got similar run around took it to the "GIBSON CERTFIED REPAIR TECH" in Daphne AL. .......he opened the back cover took one look and said
"I cant fix this it has the control board....I dont even have TOOLS to diagnose this!" --------uhm ?!?!?! WTF

so several phone calls and emails later (using HIS dealer #) ---- Gibson sent me a new pickup I INSTALLED MYSELF and the thing worked but at that point I was so PISSED I traded it off for something else...............

Gibson ... customer service SUX ARSE period

you get the instant feeling "we got yer money "F" off"

conversely I can call PEAVEY in Ms. and they will HELP ME TRACK DOWN PARTS for a 35 year old guitar ....... that THEY DONT EVEN MAKE ANYMORE ........

Again to the customer service point when I got my Les paul recording guitar I wanted to pin point its year of manufacture --- GIBSON CUSTOMER SERVICE -- dropped my call first attempt.... left me on hold 12 minutes on the second attempt and on the THIRD attempt after getting a human with .25 % of brain cell......... I was told to call George Gruhn, and given his actual number ... George was VERY helpful and open to assisting me and that WAS A GOOD EXPERINCE

Gibson .... uhm no --- BUYER BEWARE -- you get what ya get and if YOU cant fix it ...... er well GOOD LUCK! the only UP SIDE being if you buy it cheap enough you can almost ALWAYS make a profit! lol
 
If you buy a guitar from the shop I go to , if you had a problem, they look after it, they contact the manufacturer send them pictures of the problem, then the manufacturer gets back to them and they do the repair, if parts needed manufacturer sends the parts for the repair to the shop end of story done.
 
LiveeviL2000 said:
After the events of this past weekend, I am now dealing with manufacturers and a big box store which shall remain nameless, but they have a red logo that starts with G.:p

I had to call 2 manufacturers.
One was Schecter. I gotta say, that was the least painful experience in my life. Matter of fact, it was pleasant. I told them what happened and the instant answer was, "give me all your info and the part will go out right away". Done!

The other was Gibson. They referred me to the store where I bought the guitar from. You know, the one with the red logo. Gibson said they are an authorized Gibson service center. OK fine. I called the Red Logo store and they told me to call Gibson .... are all of you starting to see the wild merry-go-round ride I am about to embark on? Just wait for it, it gets better.
So, when I bought the SG, I broke down and bought the protection plan. Normally my standard answer is NO, for whatever reason I got it (its ok, you can say it. DUMBASS!). Now when confronted with the inevitable pass the buck spin cycle, I pulled the "I have the protection Plan" line on them. WELLL!!! Apparently, the protection plan that covers everything known to man and god, does not cover you until the MFG warranty expires, that just chaps my backside! Gibson offers a 1year on electronics and lifetime on workmanship. I called Gibson back, they informed me the red logo store should address the issue, they are authorized to do so. With a moderate amount of frustration, I formulated a plan.
The Plan:
My next action is going to be calling Gibson while at the red logo store and have them speak. All the while I will record everything, just in case.

Tune in to the next episode of "The Warranty Merri-go-round"
Click to expand...

It may be the particular GC you are working with. I had an SG with issues, and they took care of me immediately. I wasn't even the original owner. The guy I bought it from transferred the protection plan to me. The guitar was less than 6 months old. GC never mentioned calling Gibson or going through them. Do you have another GC nearby?
 
yes I do. I wouldn’t trust their tech with a kazoo. The entire store is run by kids who just don’t give two :poo:s.
They are just there for a paycheck.
The one I go to is a longer ride but I know the tech is good.
I really think there is confusion and lack of training when it comes to warranty issues.
So the short answer is yes. There is a GC only 20 minutes away and I only use them for supplies (strings, picks, cables, etc..)
I drive 45minutes+ for gear repairs to the other GC.
 
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