PRS

[Session 5]

PRS Warranty Repair comes back with checking.

​ TysonMorlet · Jan 28, 2024 at 8:15 PM · Replies 27 Sad day when I opened up my piezo back from warranty repair for a dead piezo. Anybody have experience with PRS warranty like this

 

[Don O]

Linky no work…

 

[Sapient]

Looks like TGP engaged in a NAZI coverup.

 

[dmatthews]

I've had a few reasons to be a PRS support fan.
Bought a H 50w combo used. Emailed PRS asking what bulb to buy for the power light. They immediately asked for my address and sent me 2 free of charge.
I bought a P22 piezo guitar (used again) and the piezo quit. Shipped it to PRS and they replaced the board, and the jack assembly, then shipped it back at no charge. All I paid was the shipping to them.
Every company makes mistakes because they hire humans.
It's what they do about it that counts.

 

[Jethro Rocker]

I've had a few reasons to be a PRS support fan.
Bought a H 50w combo used. Emailed PRS asking what bulb to buy for the power light. They immediately asked for my address and sent me 2 free of charge.
I bought a P22 piezo guitar (used again) and the piezo quit. Shipped it to PRS and they replaced the board, and the jack assembly, then shipped it back at no charge. All I paid was the shipping to them.
Every company makes mistakes because they hire humans.
It's what they do about it that counts.

Yep agreed. How the problem is handled is the most important. I guess we can find negative things about any product or company if we look hard enough.

 

[Don O]

I've had a few reasons to be a PRS support fan.
Bought a H 50w combo used. Emailed PRS asking what bulb to buy for the power light. They immediately asked for my address and sent me 2 free of charge.
I bought a P22 piezo guitar (used again) and the piezo quit. Shipped it to PRS and they replaced the board, and the jack assembly, then shipped it back at no charge. All I paid was the shipping to them.
Every company makes mistakes because they hire humans.
It's what they do about it that counts.

I agree ! Customer service is everything for me. Crappy service and I vote with my wallet somewhere else.

 

[dmatthews]

Yep agreed. How the problem is handled is the most important. I guess we can find negative things about any product or company if we look hard enough.

Dayum straight. Kemper is the same. Neither of them give a carp how you acquired the unit, they just provide satisfaction.

 

[dmatthews]

I agree ! Customer service is everything for me. Crappy service and I vote with my wallet somewhere else.

Absolutely. None of us wish to support a company that will not support us.